Kingdom of Bahrain, Bldg 2342, Rd 2830, Block 428 +973-39992575 [email protected]

Refund and Returns Policy

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Overview

Welcome to Tarqeyah‘s Refund and Returns Policy. We are committed to ensuring the satisfaction of our clients while aligning with our service terms and Casheer‘s refund guidelines. This policy outlines the conditions under which refunds and returns are applicable for our range of services, including digital marketing, web development, app development, branding, motion graphics, and social media management. We aim to provide clarity and a fair approach to handling refund and return requests, ensuring a transparent and positive experience for our clients.

Eligibility for Refund

Tarqeyah‘s policy on refunds is designed to be fair and reasonable:

  1. Service-Specific Conditions: Refunds are considered based on the nature of the service provided. For example, digital marketing and social media management might have different refund criteria compared to web or app development.
  2. Quality and Performance Issues: If services provided do not meet the agreed-upon standards or have significant performance issues directly due to Tarqeyah‘s actions, clients may be eligible for a refund.
  3. Non-Refundable Services: Certain services may be deemed non-refundable due to their nature, especially those requiring significant upfront investment or customization.

This section ensures that clients understand under what conditions they can expect a refund, aligning with both Tarqeyah‘s service terms and Casheer’s refund policies.

Refund Process

  1. Request Submission: Clients must formally request a refund through a specified channel, providing details of the issue and any relevant documentation.
  2. Evaluation: Tarqeyah will evaluate refund requests based on service delivery, performance, and adherence to our agreed terms.
  3. Communication: We maintain open communication with the client throughout the evaluation process.
  4. Refund Decision: Final decisions on refunds are made considering the nature of the service, client feedback, and Tarqeyah‘s service terms.

Non-refundable services and Partial Refunds

  1. Non-Refundable Services: Certain services, particularly those involving extensive upfront work or customization (like specific web or app development phases), may be classified as non-refundable. This will be communicated at the start of the service agreement.
  2. Partial Refunds: In instances where work has already commenced, and resources have been allocated, Tarqeyah may offer partial refunds. The amount will depend on the stage of completion and the resources expended up to the point of refund request.
  3. Transparency: Tarqeyah will provide clear explanations in cases of partial or non-refundable services to ensure clients understand the rationale behind these policies.

This section aims to clarify the scenarios in which refunds might not be fully available, balancing client satisfaction with the practicalities of service provision.

Timeframe for Refunds

  1. Processing Time: Following the approval of a refund, Tarqeyah will process it by Casheer‘s refund policy timelines, typically ranging from 7 to 14 days.
  2. Refund Method: Refunds will be processed using the same method of payment originally used for the transaction unless otherwise agreed.
  3. Notification: Clients will be notified once the refund has been processed.

This section ensures that clients are aware of the expected timeframe for refunds and the methods used, aligning with both Tarqeyah‘s and Casheer‘s policies for consistency and transparency.

Adjustments and Dispute Resolution

  1. Adjustment Requests: If a client believes that the services received do not align with what was agreed upon, they can request an adjustment or resolution before opting for a refund.
  2. Dispute Resolution Process: Tarqeyah will engage in a fair and transparent dispute resolution process, aiming to address and resolve any issues in a manner satisfactory to both parties.
  3. Feedback Incorporation: Client feedback is vital in this process, and we strive to understand and incorporate it to improve our services.

This section emphasizes Tarqeyah‘s commitment to resolving issues amicably and satisfactorily before proceeding to refunds, ensuring a harmonious client relationship.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Updated on: 01/02/2024

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