Kingdom of Bahrain, Bldg 2342, Rd 2830, Block 428 +973-39992575 [email protected]

Terms & Conditions

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Welcome to Tarqeyah. By accessing and using our platform, including our website and mobile application, you agree to be bound by the following terms and conditions. These terms govern your use of our services and establish a contractual relationship between you, the user, and Tarqeyah. You must read and understand these terms thoroughly as they affect your legal rights and obligations. Your continued use of our services signifies your acceptance of these terms, as well as any updates or amendments we may make. This agreement complies with our payment gateway partner, Casheer, and adheres to their specified terms to ensure a seamless service experience.

Service Description

Tarqeyah offers a comprehensive range of digital solutions designed to empower businesses in the digital era. Our services include:

  1. Digital Marketing: Tailored strategies to enhance online presence, increase engagement, and drive business growth through various digital channels.
  2. Web Development: Crafting responsive, user-friendly, and visually appealing websites that cater to the specific needs of your business.
  3. App Development: Develop custom, feature-rich mobile applications for both iOS and Android platforms to meet the evolving needs of your customers.
  4. Branding: Creating unique brand identities that resonate with your target audience, including logo design, brand strategy, and corporate identity development.
  5. Motion Graphics: Produce engaging and creative motion graphic content to capture the attention of your audience and communicate your message effectively.
  6. Social Media Accounts Management: Managing and optimizing your social media presence across various platforms to enhance audience engagement and brand visibility.

Each service is designed to provide a holistic and integrated approach to digital success, aligned with the latest industry standards and technological advancements.

User Obligations and Conduct

As a user of Tarqeyah services, you are expected to adhere to the highest standards of conduct. This includes, but is not limited to:

  1. Compliance with Laws: Users must ensure that all their activities on our platform comply with applicable local, national, and international laws and regulations.
  2. Respect for Intellectual Property: Users must respect intellectual property rights, ensuring that all content used or uploaded does not infringe upon the rights of any third party.
  3. Prohibited Activities: Engaging in illegal activities, spreading malware, conducting fraudulent activities, or any other actions that could harm other users or the integrity of our services is strictly prohibited.
  4. Accuracy of Information: All information provided by users for account setup, transactions, or any other purpose must be accurate, current, and complete.
  5. Responsible Use of Services: Users must utilize our services, including digital marketing, web and app development, branding, motion graphics, and social media management, in a manner that is ethical and responsible.
  6. Confidentiality and Privacy: Users must respect the confidentiality and privacy of others, ensuring that any personal data or sensitive information encountered through our services is not misused or disclosed without proper authorization.

Violations of these obligations may lead to suspension or termination of your access to our services, legal action, or both. Tarqeyah reserves the right to determine, at its sole discretion, what constitutes a violation of these terms.

Payment Terms

This section outlines the financial obligations and procedures associated with using Tarqeyah services:

  1. Fees and Billing: Users are required to pay for services as per the fee structure outlined on our platform. This may include charges for digital marketing, web and app development, branding, motion graphics, and social media management.
  2. Payment Schedule: Payments are due according to the schedule agreed upon at the commencement of the service. We offer various payment options, which are processed securely through our payment gateway partner, Casheer.
  3. Refund Policy: Details regarding refunds are governed by our Refund and Returns Policy, ensuring alignment with Casheer’s terms.
  4. Late Payments and Penalties: Late payments may incur additional charges or result in suspension of services. We reserve the right to take appropriate action for any unpaid dues.
  5. Transaction Security: We ensure that all transactions are secure and comply with the highest standards of data protection and security, in line with Casheer’s protocols.
  6. Billing Discrepancies: Users must notify us of any billing discrepancies within a specified period after they appear on their statement to be eligible for adjustment or correction.

Intellectual Property Rights

This section addresses the handling of intellectual property in relation to your services:

  1. Ownership and Use of Materials: All materials, including software, content, and digital assets, provided by Tarqeyah are the property of the company or its licensors. Users are granted a limited license to use these materials only in connection with the services provided.
  2. User-Generated Content: Users retain ownership of any original content they provide, but grant Tarqeyah a license to use, modify, and display this content as necessary for the provision of services.
  3. Prohibition of Infringement: Users must ensure that any content they use or provide does not infringe on the intellectual property rights of others. Responsibility for any infringement rests solely with the user.
  4. Protection of Proprietary Information: Both parties agree to protect each other’s confidential and proprietary information, using it only for purposes related to the agreement.

Warranties and Liability

This section outlines the warranties and liability associated with your services:

  1. Source Code Warranty: For custom-built websites and applications, Tarqeyah provides a 5-year warranty covering errors and issues directly resulting from our coding team’s work. This warranty is valid provided that the code remains unaltered by the user or any third party.
  2. CMS-Based Website Warranty: For websites developed using platforms like WordPress or Shopify, we offer a support warranty ranging from 6 months to 1 year, addressing issues related to the website’s functionality as delivered.
  3. Limitation of Liability: Tarqeyah will not be liable for problems arising from unauthorized modifications, misuse, external factors, or user error. Our liability is limited to the rectification of issues directly attributable to our coding and development work.
  4. Scope of Warranty: The warranty covers only specific problems caused by coding errors made by Tarqeyah and does not extend to issues caused by third-party services, plugins, or tools used in the website or application.
  5. Resolution of Issues: In the event of a warranted issue, Tarqeyah will endeavor to rectify the problem in a timely and efficient manner, consistent with the terms of this warranty.

Amendments to Terms

  1. Right to Modify: Tarqeyah reserves the right to update or modify these Terms and Conditions at any time. Such changes will be effective immediately upon posting on our website or notification to users.
  2. User Responsibility: It is the user’s responsibility to review these Terms periodically for any changes. Continued use of our services after any modifications indicates acceptance of the new Terms.
  3. Communication of Changes: We will endeavor to notify users of significant changes through the website or via email, but the onus of staying informed of updates rests with the user.

Termination Policy

  1. Conditions for Termination: Either party may terminate the agreement under specific conditions, such as breach of terms, non-payment, legal requirements, or other substantial reasons.
  2. Notice and Procedure: Termination will typically require written notice, with terms specifying the required notice period and the procedure for termination.
  3. Effect of Termination: Upon termination, the user must cease all use of services, and any outstanding payments become immediately due. Termination does not affect any accrued rights or liabilities of either party.
  4. Post-Termination Obligations: Users may be required to delete or return any materials or data obtained from Tarqeyah, and confidentiality obligations may continue post-termination.

Governing Law and Jurisdiction

  1. Applicability of Law: This agreement and any disputes arising from it are governed by the laws of the Kingdom of Bahrain, irrespective of conflict of law principles.
  2. Jurisdiction for Disputes: Any disputes or legal proceedings related to the agreement shall be exclusively subject to the jurisdiction of the courts of the Kingdom of Bahrain.
  3. Compliance: Both parties agree to comply with all applicable laws and regulations in the execution and operation of their duties under this agreement.

Complete Agreement

  1. Entire Agreement: This document, including any appendices and referenced documents, constitutes the entire agreement between Tarqeyah and the user regarding the services provided.
  2. Superseding Effect: These terms supersede any prior agreements or understandings, whether oral or written, relating to the services.
  3. Severability: If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining portions will continue in full effect.
  4. Acknowledgment: By using our services, users acknowledge that they have read, understood, and agree to be bound by these terms.

Updated on: 01/02/2024

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