Table of Contents
Acceptance of Terms
Legally Binding Agreement
By accessing and using the services provided by Tarqeyah ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and Tarqeyah. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein.
IMPORTANT
By using our services, you acknowledge that you have the legal capacity to enter into this agreement. If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.
Services Description
Comprehensive Digital Solutions
Tarqeyah provides comprehensive digital solutions including but not limited to:
Web Development
- Custom website design
- E-commerce solutions
- CMS development
- Website maintenance
- Web applications
Mobile Apps
- iOS development
- Android development
- Cross-platform
- App maintenance
- App Store optimization
System Development
- ERP systems
- CRM solutions
- Custom business apps
- Database design
- API development
Digital Marketing
- Social media management
- SEO optimization
- Content marketing
- PPC advertising
- Email campaigns
Visual Production
- Professional photography
- Video production
- Graphic design
- Brand identity
- Motion graphics
AMC Services
- Regular updates
- Security patches
- Performance optimization
- Technical support
- Backup services
All services are provided based on mutually agreed contracts and specifications. The scope, timeline, and deliverables for each project will be clearly defined in the service agreement.
Payment Terms
Comprehensive Payment Structure
3.1 General Payment Terms
All payments must be made in the currency specified in the contract. We accept payments via bank transfer, credit card, or other methods as agreed upon. All prices are exclusive of applicable taxes unless otherwise stated.
3.2 Development & Branding Payment Structure
For App Development, Web Development, System Development, and Branding services:
Initial Payment
Due upon contract signing and before project commencement
Mid-Project Payment
Due upon completion of 50% of the project or at the agreed milestone
Final Payment
Due upon project completion and before final delivery
IMPORTANT: Source Code
Source code for development projects (apps, websites, systems) is NOT included in the quoted price. Source code ownership requires a separate agreement and additional payment.
3.3 Other Services Payment Terms
For all other services including Digital Marketing (except Social Media Management), Visual Production, Photography, Videography, and one-time projects:
- 100% payment in advance before service commencement
- Payment terms may be negotiated and will be clearly stated in the contract/invoice
3.4 Social Media Management Payment Terms
Social Media Management services are offered on a contract basis with the following terms:
3 Months
Minimum period
6 Months
Better rates
9 Months
Extra benefits
12 Months
Best value
Payment Cycle for Social Media Management:
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First month payment: Due in advance before service commencement
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Subsequent payments: Due at the beginning of each service month
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Payment deadline: Within 5 business days of invoice date
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Late payments may result in service suspension
3.5 Late Payment Policy
Late payments will incur a fee of 2% per month on the outstanding amount. Services may be suspended if payment is overdue by more than 15 days. We reserve the right to terminate services for accounts overdue by more than 30 days.
3.6 Additional Work and Scope Changes
Any functionality, features, or work that falls outside the agreed scope of work will require additional payment. All additional work must be approved in writing with cost estimates before commencement.
CRITICAL - PLEASE READ
- All intellectual property rights remain with Tarqeyah until full payment is received.
- No source code, design files, or final deliverables will be transferred until all outstanding payments are cleared.
- AMC (Annual Maintenance Contract) is mandatory for the first year and is NOT included in the project cost.
Refund Policy
Strict Policy - No Exceptions
STRICT NO REFUND POLICY
Tarqeyah operates under a STRICT NO REFUND policy. All payments made for our services are NON-REFUNDABLE under any circumstances.
4.1 Reasons for No Refund Policy
Custom Nature of Services
All services are customized to meet specific client requirements and involve significant resource allocation from project initiation.
Resource Commitment
Once a project begins, we allocate dedicated team members, time, and resources that cannot be recovered.
Intellectual Work
Our services involve intellectual property creation and strategic planning that begins immediately upon contract signing.
Third-Party Costs
Many projects involve non-refundable third-party services, licenses, and tools purchased specifically for your project.
4.2 No Exceptions
This no-refund policy applies regardless of:
4.3 Client Protection
While we maintain a no-refund policy, we ensure client satisfaction through:
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Detailed project scoping and agreement before commencement
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Regular progress updates and milestone reviews
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Revision rounds as specified in the contract
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Clear communication channels throughout the project
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Professional project management and quality assurance
Contracts and Agreements
Legally Binding Agreements
5.1 Binding Agreements
All work undertaken by Tarqeyah is governed by formal contracts that outline the scope of work, timelines, deliverables, and payment terms. These contracts are legally binding upon signature by both parties.
5.2 Contract Components
Scope of Work
Timeline
Payment Terms
Revision Policy
IP Rights
Confidentiality
Termination
Dispute Resolution
5.3 Contract Modifications
Any changes to the original contract scope must be documented in writing and may result in additional costs and timeline adjustments.
5.4 Client Obligations
- Provide timely feedback
- Supply necessary content
- Adhere to payment schedules
Annual Maintenance Contract (AMC)
Continuous Protection & Optimization
6.1 AMC Overview
Our Annual Maintenance Contract ensures your digital assets remain secure, updated, and performing optimally. AMC is mandatory for the first year after project delivery and highly recommended thereafter.
6.2 AMC Includes
Security Updates
Regular security patches and vulnerability fixes
Performance Optimization
Monthly performance audits and improvements
Technical Support
Priority support with guaranteed response times
Backup Services
Regular automated backups and disaster recovery
Content Updates
Limited monthly content updates included
Monitoring
24/7 uptime monitoring and alerts
6.3 AMC Terms
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AMC is billed annually in advance
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First-year AMC is mandatory for all development projects
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AMC renewal notices are sent 30 days before expiry
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Non-renewal may result in additional charges for future support
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Emergency support outside AMC is charged at premium rates
6.4 AMC Exclusions
The following are not covered under standard AMC:
- Major feature additions or redesigns
- Third-party API changes requiring code modifications
- Damage due to hacking, if client hasn't followed security recommendations
- Issues arising from unauthorized modifications
- Training and consultation beyond specified hours
Intellectual Property Rights
Ownership Protection & Licensing
7.1 Ownership and Source Code
All intellectual property rights in the deliverables shall remain with Tarqeyah until full payment is received. Upon full payment, ownership of the agreed deliverables transfers to the client, except for:
SOURCE CODE POLICY
For development projects (websites, applications, systems), the quoted price includes only the deployed solution. Source code ownership is NOT included and requires a separate agreement with additional payment.
Example: If an application costs 5,000 BHD, this price covers the functional application only, not the source code.
7.2 License Grant
Upon full payment, the client receives a non-exclusive, perpetual license to use the deliverables for their intended purpose. This license does not include the right to resell, redistribute, or sublicense the deliverables without written consent.
7.3 Client-Approved Content
Tarqeyah is not liable for any content that is created, written, photographed, or produced as part of our services, as all content undergoes client approval before publication. This includes but is not limited to:
7.4 Confidentiality
Both parties agree to maintain confidentiality regarding proprietary information shared during the project. This obligation survives the termination of the agreement.
7.5 Portfolio Rights
Tarqeyah reserves the right to showcase completed work in its portfolio and marketing materials unless specifically prohibited in writing by the client.
Limitation of Liability
Legal Protection for Both Parties
8.1 General Limitations
To the maximum extent permitted by law, Tarqeyah shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
8.2 Maximum Liability
In no event shall Tarqeyah's total liability exceed the amount paid by the client for the specific service giving rise to the claim.
8.3 Exclusions
Tarqeyah is not liable for:
8.4 Indemnification
The client agrees to indemnify, defend, and hold harmless Tarqeyah, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses arising from or related to:
- Client's breach of these terms
- Client's violation of laws or third-party rights
- Content provided or approved by client
- Unauthorized use of deliverables
- Products/services sold through platforms we develop
- Client's business operations and decisions
- Tax obligations related to client's business
- IP infringement claims from client-provided content
- False or misleading information provided by client
IMPORTANT
All content, including posts, photos, videos, website content, and marketing materials, undergoes a client approval process. Once approved, Tarqeyah bears no liability for the content, its accuracy, legality, or any consequences arising from its publication or use.
Termination
Agreement Termination & Consequences
9.1 Termination by Tarqeyah
Tarqeyah may terminate any agreement with 30 days written notice to the client for any reason, including:
- Client's breach of contract terms
- Non-payment or delayed payments
- Unreasonable demands or behavior
- Strategic business decisions
9.2 Termination by Client
If the client wishes to terminate the agreement:
- Must pay full remaining balance
- OR negotiate settlement with management
- Negotiated settlement requires written approval
- No work provided until settlement paid
IMPORTANT WARNING
Client-initiated termination requires payment of the full contract value or a negotiated settlement amount. There are NO REFUNDS for any payments already made.
9.3 Effect of Termination
Upon termination:
9.4 Financial Obligations Upon Termination
In case of termination, the client remains liable for:
- All work completed to date at agreed rates
- Committed resources and third-party costs incurred
- Full contract value unless settlement agreed
- Outstanding AMC fees for mandatory first year
General Provisions
Legal & Regulatory Provisions
Governing Law
These Terms are governed by the laws of the Kingdom of Bahrain. Courts of Bahrain have exclusive jurisdiction.
Dispute Resolution
Disputes shall first be attempted to be resolved through good faith negotiations, then submitted to Bahrain courts.
Legal Compliance
Both parties agree to comply with all applicable laws and regulations of the Kingdom of Bahrain.
Amendments
Tarqeyah reserves the right to modify these Terms. Changes are effective upon posting to our website.
Severability
If any provision is unenforceable, the remaining provisions shall continue in full force.
Entire Agreement
These Terms constitute the entire agreement and supersede all prior agreements.
Waiver
No waiver of any term shall be deemed a further or continuing waiver of such term.
Language
Terms provided in English and Arabic. In case of discrepancy, English version prevails.
Contact Information
For questions about these Terms and Conditions, please contact us
TARQEYAH
Digital Solutions Company
We work as partners, not service providers
Primary Phone
+973 77999769
Sun - Thu, 9 AM - 6 PM
+973 3999 2575
Quick Response 24/7
info@tarqeyah.com
24-hour Response Time
Address
Seef District
Manama, Kingdom of Bahrain
Business Hours
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank You for Choosing Tarqeyah!
We're excited to work with you and transform your digital vision into reality. Our team is ready to assist you every step of the way.
© 2026 Tarqeyah. All Rights Reserved • Version 2.0 • Kingdom of Bahrain
Acknowledgment & Agreement
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.